Knowledge base · Not working
What to do if your VPN isn't working
The VPN won't connect or stopped working — step-by-step checks: the network, the app, the device, provider blocking.
- Not workingVPN not working: what to check, step by step
Seven checks from simple to complex: internet without the VPN, the subscription, a restart, the network, the server, date and time, reinstalling the app.
- Not workingMobile internet whitelists: what they are and what's on them
The list of websites and services available when mobile internet is restricted: what's on it, which operators apply it and why a VPN stops connecting.