These terms describe purchasing and using a paid MaskNet subscription. MaskNet is referred to as “the service” or “we”. For order enquiries, contact support@masknet.online; existing users can open dashboard tickets.
1. Orders
Before paying, review the plan, duration, total price and these terms. Ordering and paying for the selected subscription means accepting the purchase terms. Merely visiting the website is not a purchase or consent to analytics.
No advance registration is required: guest purchases only need an email address. An account is created for that address. Use an address you can access.
2. Subscriptions
The selected plan and payment page specify duration, device and traffic allowances and price. All 10 locations are included in every plan. Happ or INCY is used to connect.
Add your subscription using the dashboard button or a QR code on another device. Speed also depends on your device, provider and route; constant speed is not guaranteed.
3. Payments and balance
Payment methods include bank cards, SBP and cryptocurrency. Available methods and the total amount are shown before payment confirmation. A payment partner processes payments.
The service supports an internal balance. Adding funds and purchasing a subscription are separate actions unless the order page provides otherwise. Payment and subscription details are available in your dashboard.
4. Renewal and plan changes
There are no automatic card charges. Automatic renewal can use only your internal balance, if you enable it and have enough funds. Manual renewal is available in your dashboard.
During a subscription you can upgrade: Light → Standard → Family, with an additional payment for the remaining days. Downgrading before the paid period ends is not available.
5. Rules and restrictions
Follow the Terms of use. Access may be restricted for violations or security threats. Disputed situations can be referred to support.
You may stop using the service. A refund requires a separate request under section 10.
6. Data and third-party services
Data handling is described in the Privacy policy and website settings in the Cookie policy. Purchasing does not require you to allow optional analytics.
Happ, INCY and payment services are provided by their developers and operators. Their terms apply to their independent features.
7. Liability and disputes
Contact support if you have a problem with an order or connection. These terms do not exclude liability that cannot be excluded under applicable law or limit mandatory consumer rights.
Applicable law and the competent authority are determined under the rules governing the relevant relationship. These terms do not impose exclusive jurisdiction in a foreign country or remove mandatory protections in your place of residence where provided by law.
8. Updates
Updated terms are published with an update date and apply to new orders. They do not retrospectively change the price or duration of a paid subscription. Where the law requires separate notice or consent, publication alone is insufficient.
9. Enquiries
Existing users can get support through dashboard tickets. For questions before purchasing, payments and refunds, email support@masknet.online.
10. Refunds within 30 days
You may cancel your subscription and request a refund within 30 calendar days of payment. The cost of days used is deducted.
The cost of the used period is the subscription price divided by the number of days in the paid period, multiplied by the days from payment through your request date, inclusive. A partial day counts as a full day. A refund cannot be negative or exceed the payment.
Open a dashboard ticket or email support@masknet.online. Include your account email and payment date. Do not send full card details. Requests and refunds are processed within 10 calendar days. Funds are returned by the original method; payments from the internal balance are refunded to that balance. Arrival time also depends on the bank or payment system.
The subscription ends after the refund. Free bonuses, promo codes and extra days are not compensated in cash: calculations use the amount actually paid.
Where access ends due to a violation of the rules, refunds under the voluntary programme are unavailable except as required by mandatory law. After 30 days, refunds under this voluntary programme are not available. The deadline, deduction for days used and termination of access do not override mandatory rights or remedies under applicable law.