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Setup, billing, devices and fixing things that go wrong
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26 articles
Getting started
Your first connection, the apps, and one subscription across several devices.
Setup by deviceComing soon
Step-by-step guides with screenshots for every platform.
- Windows
- macOS
- iPhone and iPad
- Android
- Linux
- TV and set-top boxes
Subscription and billingComing soon
Payment methods, renewals and changing plan.
- Which payment methods are available
- How to renew your subscription
- How to move up to a higher plan
- What happens when a subscription ends
- How renewal works
Everyday useComing soon
Locations, local traffic and your list of devices.
- How to choose a location
- How to switch between countries
- Why Russian sites work without turning MaskNet off
- Managing devices: renaming and removing
- How many devices you can connect
If something isn't working
Quick checks for the connection, the speed and your subscription.
Coming soon
- The connection won't come up
- Speed is lower than usual
- The subscription won't add to the app
- One particular site or app doesn't work
- The connection keeps dropping
MaskNet
Didn't find your answer?
Already connected — open a ticket in your account, we reply around the clock.
Still deciding — write to support@masknet.online.